AAMÉ — Terms of Service

1. General Overview & Eligibility

• AAMÉ is a curated ethnic apparel brand based in Hyderabad, Telangana, India.
  
  
• By placing an order, you affirm that you are at least 18 years of age or possess the consent of a parent/legal guardian to make financial transactions on this website.
  
  
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for suspected fraudulent activity or violation of these Terms.
  
  

2. 100% Prepaid Model & Payment Terms

• Prepaid Orders Only: AAMÉ operates strictly as a 100% prepaid platform. Cash on Delivery (COD) is not offered.
  
  
• Accepted Payment Modes: We accept payments via accredited third-party payment gateways supporting UPI, Credit Cards, Debit Cards, Net Banking, and authorised digital wallets.
  
  
• Payment Security: All transactions are processed through secure, bank-grade encrypted channels. AAMÉ never stores your confidential CVV, card PIN, or banking passwords.
  
  
• Taxes: All product prices displayed on the website are inclusive of applicable Goods and Services Tax (GST) under Indian law.
  
  

3. Product Representations, Sizing & Fabric Disclaimers

• Sizing & Measurements: Every product listing includes explicit garment measurements (Chest, Waist, Hips, Shoulder, Sleeve, and Length). Because these reflect finished garment dimensions (not body measurements), customers are expected to verify their measurements against our published size charts prior to ordering.
  
  
• Color & Display Variations: We strive to display fabric colors, embroidery details, and textures as accurately as possible under daylight/studio lighting. However, slight variations in shade may occur depending on your device’s screen resolution, display panel calibration, and ambient light settings. Such variations do not constitute a defect.
  
  
• Handcrafted / Artisanal Details: Minor irregularities in weaving, block print alignment, or embroidery threads are characteristic of artisanal garments and enhance their handcrafted authenticity.
  
  

4. Pricing & Inventory Disclaimers

• Limited Drops: Our garments are produced in curated, limited quantities. Adding an item to your cart does not reserve the inventory until the checkout transaction is completed and confirmed.
  
  
• Pricing Accuracy: In the event that a product is mistakenly listed at an incorrect price due to a typographical or system error, AAMÉ reserves the right to refuse or cancel any orders placed at the incorrect price before dispatch. If your card/account has already been charged, a prompt refund will be issued.
  
  

5. Shipping, Dispatch & Order Cancellation

• Dispatch Window: Standard orders are packed and dispatched from our Hyderabad facility within 24 to 48 business hours (excluding Sundays and national holidays).
  
  
• Delivery Timelines: Shipments are routed through verified national courier partners (e.g., Delhivery, Shiprocket network). Typical delivery windows are 2–3 business days for Telangana and 3–7 business days for the rest of India.
  
  
• Order Cancellations: Cancellations are accepted strictly prior to dispatch. Once an order has been handed over to the courier partner and a tracking AWB number is generated, the order cannot be canceled or redirected.
  
  

6. Exchange & Defect Guidelines

• All purchases are governed by our official Exchange & Policy Guidelines:
  
  
  • No Returns for Change of Mind: We follow a strict no-return, no-refund policy for subjective reasons (e.g., change of personal preference, event date shifts, or dislike of style).
    
    
  • Size Exchange Facility: Eligible size exchanges may be requested within 7 calendar days of delivery, subject to replacement inventory availability and adherence to garment hygiene standards (unworn, unwashed, tags intact).
    
    
  • Defects or Discrepancies: Genuine physical transit damage, visible stains, or incorrect dispatches must be reported within 48 hours of delivery with photographic evidence.
    
    

7. Intellectual Property Rights

• The AAMÉ name, logo, custom designs, lookbooks, product imagery, video showcases, and website copy are the exclusive intellectual property of AAMÉ.
  
  
• Unauthorised reproduction, scraping, commercial distribution, or copying of our garments, designs, or branding without prior written consent is strictly prohibited and subject to legal action under the Indian Copyright Act, 1957 and Trade Marks Act, 1999.
  
  

8. Limitation of Liability & Fair Use

• AAMÉ shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
  
  
• In any circumstance, AAMÉ's total aggregate liability to you for any claim arising out of your purchase shall not exceed the amount actually paid by you for the specific product in dispute.
  
  

9. Governing Law & Jurisdiction

• These Terms and any agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
  
  
• Any legal action, dispute, or proceeding arising out of or relating to your purchase shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.
  
  

10. Customer Support & Grievance Redressal

• Official Brand: AAMÉ
  
  
• Instagram: @aame.house
  
  
• Customer Support Email: aamethequeen@gmail.com
  
  
• Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
  
  
• Response Window: All inquiries and complaints are acknowledged within 48 business hours.