Shipping policy

AAMÉ — Shipping & Delivery Policy

Last Updated: November 2026

At AAMÉ, every garment is inspected, measured, and carefully packed at our Hyderabad atelier before dispatch. We operate on a 100% prepaid model to ensure swift, reliable fulfillment.

1. Regional Shipping Rates & Free Shipping Criteria

  • Telangana & Andhra Pradesh: Complimentary free shipping on orders above ₹999. A flat shipping fee of ₹79 applies to orders below ₹999.

  • Rest of India: Complimentary free shipping on orders of ₹2,000 and above. For orders below ₹2,000 across all other states and union territories, a standard flat shipping fee of ₹120 applies.

2. Estimated Delivery Timelines

  • Telangana & Andhra Pradesh: 2 to 4 business days.

  • Metro Cities & Rest of India: 4 to 7 business days.

3. 100% Prepaid Model (No Cash on Delivery)

  • We operate exclusively on a prepaid basis via UPI, Net Banking, and Debit/Credit Cards.

  • Cash on Delivery (COD) is strictly unavailable.

4. Dispatch & Order Tracking

  • Order Dispatch: Standard orders are processed and dispatched from our Hyderabad facility within 24 to 48 business hours (Monday through Saturday, excluding public holidays).

  • Live Tracking: Once handed over to our courier partners (such as Shiprocket, Delhivery, or Blue Dart), automated live tracking notifications and dispatch links are sent directly by the courier network/delivery partner via SMS and WhatsApp to the mobile number provided at checkout.

5. Order Cancellation

  • Orders may only be canceled prior to dispatch from our Hyderabad facility.

  • Once the consignment has been handed over to the courier and a tracking AWB number is generated, orders cannot be canceled or redirected.

6. Customer Support & Inquiries

  • Instagram: @aame.house

  • Email: aamethequeen@gmail.com

  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

  • Statutory Compliance: All grievances are acknowledged within 48 hours in compliance with the Consumer Protection (E-Commerce) Rules, 2020.