Refund policy

AAMÉ

Exchange & Policy Guidelines

Every Queen deserves the right fit. Every order deserves the right care.

At AAMÉ, we inspect, measure, and pack every single outfit with precision. Because our garments are crafted in limited collections, our policies protect against transit abuse and encourage responsible ordering.

1. No Returns for Change of Mind

We follow a strict No Return, No Refund policy for subjective reasons:

  • No returns or cancellations once delivered due to change of mind.

  • No returns based on personal style preference, color perception differences, or event date changes.

  • Every outfit matches the exact high-definition photos, video showcases, and fabric specifications provided on our product pages.

 

 

2. Dispatched Errors or Quality Defects

If an error originates from our warehouse, we resolve it at zero extra cost to you:

  • Wrong Product or Variant Sent: Full replacement or statutory refund arranged at our expense.

  • Manufacturing or Fabric Defect: Customers are encouraged to notify us within 48 hours of delivery with clear photos and descriptions showing the fault so that we can investigate and resolve the issue promptly.

  • Fair Verification: We verify all claims against our packing and dispatch records. While an unboxing video speeds up claims, it is not the sole requirement for genuine physical defects.

 

 

3. Order Cancellations

  • Orders may only be canceled prior to dispatch from our Hyderabad facility.

  • Once handed over to the courier partner and a tracking ID is generated, orders cannot be canceled or redirected.

 

 

4. Size Exchange Terms & Shipping Responsibilities

We provide exact garment measurements (Chest, Waist, Hip, Length) on every product page. Customers are expected to measure themselves before purchasing to prevent unnecessary logistics costs.

  • Eligibility: Customers may raise an eligible size exchange request within 7 calendar days from the date of delivery.

  • Garment & Packaging Condition: Garments must be strictly unworn, unwashed, unaltered, free from perfume/cosmetic marks, with all original tags, barcode labels, and security ribbons intact.

  • Logistics & Shipping Cost:

    • Discrepancy on Our End: If the delivered outfit differs significantly from our published size chart measurements, AAMÉ covers the reverse pickup and replacement dispatch.

    • Standard Voluntary Exchange: If the garment matches our published size chart accurately and an exchange is requested due to incorrect size selection by the buyer, reverse logistics and re-shipping costs are borne as per the agreed service terms.

 

 

5. Exchange Request Timeline

Customers may raise an eligible size exchange request within 7 calendar days from the date of delivery.

Once the request is approved:

  1. Reverse Pickup: AAMÉ will arrange reverse pickup, generally within 2–4 working days, subject to courier availability and pin-code serviceability. (Customer instruction: Please keep the item securely packed in its original packaging along with tags intact for the pickup agent).

  2. Quality & Inspection: The returned product will undergo a quality and condition inspection, generally within 2 working days of receipt at our facility.

  3. Replacement Dispatch: Once approved, the replacement size/outfit will be dispatched within 2–3 working days, subject to stock availability. Live tracking details will be shared via SMS/WhatsApp.

  • Replacement Stock Out-of-Stock Clause: If the requested replacement size or design is entirely out of stock, store credit valid for 12 months (or an alternative resolution) will be issued.

For visible delivery damage, stains, incorrect products or other product-quality concerns, customers are encouraged to notify us within 48 hours of delivery so that we can investigate and resolve the issue promptly. These reporting timelines do not restrict any statutory consumer rights or remedies available under applicable Indian law.

 

 

6. Refund Processing Timeline

For approved refund requests (such as verified defective/incorrect shipments where replacement stock is unavailable, or statutory obligations):

  • Initiation: AAMÉ aims to initiate the refund within 3–5 working days after verification and quality inspection approval.

  • Settlement: The time taken for the amount to reflect in the customer's account depends on the original payment provider, bank, or payment gateway (typically 5–7 banking days).

  • Mode of Refund: All refunds are credited directly to the original prepaid payment method (UPI, Card, or Net Banking).

  • Legal Alignment: All legally required refunds will be processed in accordance with applicable laws and prescribed statutory timelines.

 

 

7. Customer Support & Grievance

  • Instagram: @aame.house

  • Email: aamethequeen@gmail.com

  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

  • Statutory Compliance: All grievances are acknowledged within 48 hours in compliance with the Consumer Protection (E-Commerce) Rules, 2020.